Working at Customer Service in a large regional shopping mall at this time of the year is a lot of fun, at times. It's busy, busy and that's how I like to work. Keep me moving and I'm happy. Boredom makes me miserable. I need to be doing something otherwise I stagnate.
Gift certificate sales are off the hook this year. Hopefully we'll break our record numbers from last year and I'll see a nice bonus in March.
I do believe that people get so stressed out around holiday time that they lose their minds. Some of the questions that we're asked are pretty stupid and the lost and found that is never claimed is ridiculous. Everything from shower curtain rods to boxes of extra large condoms. Maybe the same person lost both?
We had a woman call the mall to inquire about Santa's hours. When she wasn't quite satisified with the answer she asked if she could talk to Santa himself. Umm, no! Does he take a washroom break? A lunch break? What does he have for lunch? Another customer asked for the phone number of a store. She couldn't remember the name of it but it had purple carpet. Doh! It keeps my employees and I chuckling throughout the day. You have to laugh to stop yourself from crying half the time. I love when they call to get the phone numbers of other malls. Yeah, right! Or they rent a stroller, fill it with parcels, and the child walks till he's dead tired and screaming his head off.
Still and all, it keeps it interesting. Never a dull moment at Christmas time. Each day brings new challenges and new adventures.
I wouldn't want it any other way!
Merry Christmas & Peace to all my friends and family!